Our aim is to help consumers to understand their market place and be knowledgeable about their rights and the rights of their product and service providers.
If you’ve never had bad customer service from a goods or service provider, I envy you. In fact, I would like you to tell me which service providers you use and the specific names of the people that help you. I need those people in my life! It’s not fair that you receive bad service.… Read More »Paying for Crappy Service Sucks
Sometimes it seems as though companies are determined to get on your bad side. They change the terms of services, callously increase the cost of an item and maybe just have the most uncouth human beings that exist, working in the “customer service” department. And although there are “regulations” and “organisations” in place to deal… Read More »How to Make Effective Consumer Complaints
The thought is scary. The actions are hideous. The result is atrocious and disgusting. I’m talking about some of the extremely nasty people who work in the restaurant business. To those people I say, “Please do not put anything in my container that I did not order without asking me first.” I am not paying… Read More »A Little Something Extra With My Meal
Do you every ponder if a deal on an item that you want to purchase is really a deal? As I talk to more and more people, and I hear their experiences, I’m convinced that all deals are not deals. It’s cricket season in the Caribbean and the Australians are currently in Barbados for a… Read More »All Deals Are Not Deals
Credit card data theft is very real. There are people out there desperate for your credit card information and they are taking all of the steps they can to get it. The most recent hack targeted Master Card and Visa credit cards which were used in New York taxis and parking garages. One important question… Read More »Are Credit Card Machines in Taxis and Parking Garages Safe?
It’s a fact. An expensive price tag does not always mean better value. How many times have you spent money on a so-called expensive item only to realise that it’s faulty and so not worth the money that you spent on it? I remember I bought my mother a brand name bag. In less than… Read More »An Expensive Price Tag Does Not Always Mean Better Value
I can be described as very risk averse. When I see all kinds of “money-making ads” in the newspapers, magazines and online, I usually avoid them. I always think that they are some type of scam designed to take away all of your money. When I first heard of the cash for gold idea a… Read More »Cash For Gold – Is It a Scam?
I get the feeling that we in the Caribbean are not too concerned about identity theft. I would bet that the majority of you throw away documents which give your full name, address, bank account numbers, date of birth and other personal information. Do you know that information can be used by criminals to obtain… Read More »How To Protect Yourself From Identity Theft
What is customer service worth to companies? From time to time we are faced with situations that make us think that companies do not understand how valuable it is to their business. The other day I heard a work colleague complaining about bad service at one of the utility companies here in Barbados. She went… Read More »What Is Customer Service Worth To You?